At Pure IONIA, we are committed to providing you with exceptional products and services. We understand that occasionally, circumstances may require you to cancel an order or seek a refund. Below, we outline our policy to ensure a transparent and hassle-free experience:

1. Order Cancellation:

If you wish to cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled before they have been processed and shipped.

Once an order has been processed, it cannot be canceled.

2. Refunds for Product Returns:

We offer a 7-day money-back guarantee on most of our products. If you found any manufacturing defect or product not performing as per the mentioned parameters, you may return it within 7 days of receiving it for a refund after deducting the Delivery and Installation charges.

To be eligible for a refund, the product must be in its original condition, including all accessories and packaging.

You are responsible for the cost of return shipping unless the product arrived damaged or defective.

Refunds will be processed within [7] business days after we receive and inspect the returned product.

3. Warranty Claims:

Pure IONIA products come with a manufacturer's warranty and extended warranty (if you buy extended warranty). If your product develops a defect within the warranty period, please contact us to initiate a warranty claim.

Warranty coverage varies by product, so please refer to the specific product's warranty documentation for details on what is covered.

Warranty claims will be subject to an evaluation by our technical team to determine the nature of the defect and whether it is covered by the warranty.

4. Damaged or Defective Products:

If you receive a damaged or defective product, please notify us within [2] days of receiving the item.We will arrange for the return of the damaged/defective product and provide you with a replacement or a refund, including return shipping costs.

5. Refunds Processing:

Refunds will be issued to the original payment method used for the purchase.

Depending on your financial institution, it may take [10] business days for the refund to appear in your account.

6. Contact Us:

If you have any questions or need assistance with returns, cancellations, or warranty claims, please contact our customer support team at [email protected].

Please note that this policy is subject to change, and the terms and conditions outlined here are the most recent as of 1st September, 2023. We encourage you to review this policy periodically for any updates.

Your satisfaction is of utmost importance to us, and we strive to ensure a smooth and fair process for refunds, cancellations, and warranty claims. Thank you for choosing Pure IONIA.