At Pure IONIA, we are dedicated to providing you with the best products and services, including a seamless shopping and delivery experience. Here's everything you need to know about our shipping and delivery policy:

1. Order Processing:

Once you place an order with us, our team works diligently to process it promptly. Most orders are processed within 2 business days from the date of order placement, subject to product availability and order volume.

2. Shipping Destinations:

We offer shipping to addresses within India. Please note that delivery times and charges may vary depending on the destination.

3. Shipping Methods:

We already have franchise or company outlet and We partner with reputable courier services and logistics providers to ensure safe and efficient delivery of your orders.

We offer standard and expedited shipping options. The availability of these options may vary based on your location.

4. Estimated Delivery Times:

Estimated delivery times are provided during the checkout process and may vary based on your location and the selected shipping method and it may take (2-7 working days)

Please note that delivery times may be affected by external factors, such as weather conditions and public holidays.

5. Shipping Charges:

Shipping charges are calculated based on the total order value, destination, and selected shipping method. The exact shipping cost will be displayed during the checkout process or mention in the estimate.

6. Tracking Your Order:

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.

7. Delivery Attempts:

Our shipping partners will make multiple attempts to deliver your order to the provided shipping address. If delivery is unsuccessful after several attempts, the package may be returned to us

8. Shipping Damage:

If you receive a package that appears to be damaged during transit, please contact our customer support team immediately. We will assist you in filing a shipping damage claim and arranging for a replacement.

9. Undeliverable Addresses:

It is the responsibility of the customer to provide accurate and complete shipping information. Orders with incorrect or undeliverable addresses may be subject to additional shipping charges.

10. Contact Us:

If you have any questions or concerns about your order's shipping and delivery, please do not hesitate to contact our customer support team at [email protected].

Please note that this shipping and delivery policy is subject to change, and the terms and conditions outlined here are the most recent as of 1st September, 2023. We recommend reviewing this policy periodically for any updates.

Thank you for choosing Pure IONIA. We look forward to serving you and ensuring your products are delivered safely and efficiently.